Refund policy

Users may not request reimbursement of the amounts deposited in a project once it has been completed. When proceeding with an offsetting of emissions, acquisition of Energy Attribute Certificates, or contribution to a project, the amounts contributed to it will be transferred to the developers of the project, and the corresponding certificates will be issued, therefore canceling and/or requesting the refund of the contribution is not an option.

Furthermore, the User acknowledges and agrees that, once the annual subscription to the Prime Calculator has been paid, the User may not request a refund of such subscription.